Terms and Conditions
Upon launch, Desert Community Energy (DCE) is the default electricity generation service provider for residential and business customers in Palm Springs, Cathedral City and Palm Desert. Southern California Edison accounts within DCE’s service area will be automatically enrolled in DCE’s Basic electricity generation program, Desert Saver, which is 35% renewable and 50% carbon-free. Customers may request to opt up to DCE’s Premium electricity service, which is 35% renewable and 100% carbon-free, or to opt out and return to SCE’s bundled service at any time, subject to the opt out guidelines below. DCE’s Desert Saver service will provide 3% more renewable electricity than SCE’s service for 3% less.
You may opt up to DCE’s premium electricity service, Carbon Free, which is 35% renewable and 100% carbon-free. Carbon Free service costs the same as DCE’s Basic service—though it offers more renewables and a higher percentage of carbon-free electricity Customers may later choose to return to standard service or opt out. Requested changes are effective as of the customer’s next complete billing cycle.
DCE’s electric generation rates are designed to provide cleaner electricity at competitive rates. Any changes to rates will be adopted at duly noticed public meetings of the DCE Board. SCE charges DCE customers a monthly Power Charge Indifference Adjustment (PCIA) and Franchise Fee Surcharge, both of which have been accounted for in calculating rate comparisons. You may view DCE rates and SCE cost comparisons online or by calling (855) 357-9240. These rates and cost comparisons may change over time.
Financial assistance programs such as CARE (California Alternative Rates for Energy), FERA (Federal Electric Rate Assistance) and Medical Baseline Allowance remain the same with DCE; your benefits will continue if you participate in any of them.
You will receive a single monthly bill from SCE that includes DCE’s electric generation charges. These simply replace SCE’s electric generation charges and do not duplicate them in any way. SCE will continue to charge you for electric delivery services they continue to provide. If you opt out of DCE, SCE will resume charging you for both electric generation and delivery, or bundled service.
You may request to opt out of DCE at any time by calling toll free (855) 357-9240. Please have your SCE account information on hand to process your request. DCE does not charge a fee to opt out at any time. If you do opt out, SCE will require you to remain with them for a minimum of one full year, and your service will be subject to SCE’s terms and conditions. (For information on SCE’s terms and conditions visit sce.com.)
SCE requires customers who opt out and return to their bundled service to be billed according to their transitional rates, based on energy market prices and other conditions. For more information on SCE’s terms and conditions of service, visit sce.com/cca.
Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Opt out requests received at least 5 days prior to a customer’s meter read date will be processed for that meter read date; all other opt out requests will be processed on the next meter read date. Customers who opt out or otherwise stop receiving service from DCE will be charged for all electricity used before ending DCE electric service. To opt out, please call (855) 357-9240 or visit DesertCommunityEnergy.org. Have your electric bill handy so that we can help you.
Failure to Pay
Desert Community Energy may transfer your account to SCE upon 60 calendar days’ written notice if you fail to pay your bill. If your service is transferred, you will be required to pay the termination fee described above.
DCE’s policy on Customer Confidentiality can be found at DesertCommunityEnergy.org/privacy or by calling (855) 357-9240.