Customers always have the power to choose whether to stay with DCE or to opt out and return to bundled service with SCE. Prior to launching in your city, state law requires that DCE send a total of four notices to customers: two initial notices within the Initial 60 days prior to commencement of CCA service, and two notices during the 60-day Follow-Up period after commencement of CCA service. How quickly you as a customer can opt out and return to SCE can vary depending on the timing of your request within the Initial and Follow-Up notification periods.
In Palm Springs, DCE began serving customers in April and May 2020. Palm Springs customers that opt out of DCE service after the Follow-Up Notification Period (in approximately June/July) are required to submit a six-month advance notice to SCE and during that period can continue with DCE service or be placed on SCE’s transitional rate.
If you do opt out, SCE will require you to remain on the Transitional Bundled Service for a minimum of 12 months, and your service will not be eligible to return to Direct Access service or CCA service until that 12-month commitment has been fulfilled.
SCE requires customers who opt out and return to their bundled service to be billed according to their transitional rates, based on energy market prices and other conditions. For more information on SCE’s terms and conditions of service, click here.
Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Opt out requests received at least 5 days prior to a customer’s meter read date will be processed for that meter read date; all other opt out requests will be processed on the next meter read date. Customers who opt out or otherwise stop receiving service from DCE will be charged for all electricity used before ending DCE electric service.
Customers have 3 businesses days to rescind their opt-out. After 3 business days from opting out of DCE, customers are locked into SCE’s transitional rate.
To opt out, please call (855) 357-9240 or fill out the form below. Have your electric bill handy so that we can help you.